Information We Collect

What You Share With Us

When you contact us about floral arrangements for your event, we collect basic information to serve you better. This includes your name, phone number, email address, and event details like the date, venue, and your vision for the flowers.

We also keep records of our conversations – whether by phone, email, or in person – because these details help us create exactly what you're dreaming of for your special day.

Information We Gather Automatically

When you visit our website, we collect some technical information automatically. This includes your IP address, browser type, and which pages you viewed. Think of it like footprints in our digital garden – it helps us understand how people use our site.

How We Use Your Information

Your information serves specific purposes in our business relationship:

• Planning and executing your floral arrangements with precision
• Communicating about delivery schedules, setup times, and any changes
• Processing payments and maintaining financial records
• Sending you photos of your completed arrangements (with your permission)
• Following up to ensure you were satisfied with our service
• Improving our website and service offerings based on client feedback

We don't use your information for marketing campaigns or sell it to other companies. Your event details stay between us – we understand that privacy matters when planning personal celebrations.

Information Sharing and Disclosure

When We Share Information

We share your information only when necessary for your service or required by law. This might include sharing delivery addresses with our trusted courier partners or providing contact information to venue coordinators when setting up your arrangements.

If you've hired us for a wedding or corporate event, we may need to coordinate with other vendors like wedding planners or event coordinators. We only share the minimum information needed for smooth coordination.

Legal Requirements

Under Azerbaijan law, we may need to disclose information if required by legal proceedings, government investigations, or to protect someone's safety. We would notify you about such requests unless legally prohibited from doing so.

Your Rights and Choices

Access and Correction

You can request copies of the personal information we hold about you at any time. If something's incorrect – maybe we have the wrong delivery address or your preferences have changed – just let us know and we'll update our records immediately.

Data Deletion

You can ask us to delete your personal information, though we may need to keep some records for legal or business purposes. For example, we're required to maintain financial transaction records for tax purposes under Azerbaijan regulations.

Communication Preferences

If you don't want to receive follow-up emails or photos of your arrangements, simply tell us during your initial consultation or send us an email. We respect these preferences completely.

Data Security and Protection

We protect your information through several security measures. Our digital files are stored on password-protected systems with regular backups. Physical documents containing your information are kept in locked cabinets at our workspace.

When processing payments, we use secure payment systems that encrypt your financial information. We never store complete credit card numbers on our systems – that sensitive data is handled by certified payment processors.

However, no system is completely foolproof. While we take reasonable precautions, we can't guarantee absolute security. We promptly investigate any suspected security incidents and notify affected clients when appropriate.

Data Retention

We keep your information for as long as necessary to provide services and meet legal requirements. Client contact information and event details are typically retained for three years after your event, which allows us to assist with anniversary arrangements or answer questions about previous work.

Financial records are kept for seven years as required by Azerbaijan tax law. Photos of arrangements are kept indefinitely for portfolio purposes unless you specifically request their removal.

When we no longer need information, we securely delete digital files and shred physical documents.

Cookies and Website Data

Our website uses cookies to remember your preferences and improve your browsing experience. These are small text files stored on your device that help us understand how visitors interact with our site.

Most browsers allow you to control or delete cookies. However, disabling cookies might affect some website functionality. We don't use cookies to track you across other websites or for advertising purposes.

Updates to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current clients by email and post the updated policy on our website with a new date.

Minor updates – like clarifying existing practices – may be made without individual notification, though the updated date will always reflect recent changes.